Refund policy

Last updated: June 2026

KLÄR skincare products are cosmetics that come into direct contact with the skin. Under Article 16(e) of EU Directive 2011/83/EU, the right of withdrawal does not apply to opened cosmetic products for hygiene and health protection reasons. This means opened or used KLÄR products cannot be returned or refunded.

UNOPENED, SEALED PRODUCTS

If you received a product that is completely sealed and unopened, you may request a return within 14 days of delivery. The product must be in its original, undamaged packaging. Return shipping is at the customer's expense. Email hello@klar-skincare.com with your order number and a photo of the sealed product.

30-DAY SATISFACTION GUARANTEE

We stand behind the KLÄR routine. If you have used all three products consistently for 30 days without visible improvement, contact us at hello@klar-skincare.com and we will work towards a fair solution. This is a goodwill gesture and does not override the EU hygiene exception for opened cosmetics.

NO REFUNDS ON:
• Opened or used products (EU hygiene regulation)
• Products returned after 14 days
• Products without original packaging
• Products showing signs of use or tampering

DAMAGED OR INCORRECT ORDERS

If your order arrived damaged or you received the wrong product, contact hello@klar-skincare.com within 48 hours with a photo. We will arrange a replacement at no cost.

CONTACT
KLÄR Skincare · Vlagtweddestraat 113, 5036 VP Tilburg, The Netherlands
KVK: 42087791 · BTW: NL005486793B84 · hello@klar-skincare.com